Privacy policy

studio rouffaer manages this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalized shopping experience (the “Services”). studio rouffaer is powered by Shopify so that we can offer the Services to you. This privacy policy explains how we collect, use, and share your personal information when you visit or use the Services, make a purchase or other transaction, or otherwise interact with us. If there is a conflict between our Terms of Service and this privacy policy, this privacy policy will apply for everything related to the collection, processing, and sharing of your personal information.

Please read this privacy policy carefully. By using and accessing the Services, you confirm that you have read this policy and that you understand how your information is collected, used, and shared as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person, or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or that has been de-identified so that it cannot be linked back to you.

Depending on how you use the Services, where you live, and what the law allows, we may collect or process the following categories of personal information (including inferences drawn from this information):

  • Contact information such as your name, address, billing address, shipping address, phone number, and email address.

  • Financial information such as credit card, debit card, and bank account numbers, payment card information, payment confirmations, and other payment details.

  • Transaction details including items you view, add to your cart, add to your wishlist, buy, return, exchange, or cancel, and your past transactions.

  • Communication with us, including information you include when you contact us, such as customer support messages.

  • Device information such as your device type, browser, network connection, IP address, and other unique identifiers.

  • Usage information such as how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from:

  • Directly from you, such as when you create an account, visit or use the Services, communicate with us, or otherwise share personal information with us;

  • Automatically through the Services, such as from your device when you visit our website or use our products or Services, including through cookies and similar technologies;

  • From our service providers, such as when they collect or process personal information on our behalf;

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, customizing, and improving the Services

We use your information to provide the Services, including managing our agreement with you, processing payments, fulfilling orders, remembering your preferences, sending account notifications, handling purchases, returns, exchanges, and other transactions, creating or managing your account, arranging shipping, and allowing you to post reviews. We also use your information to personalize your shopping experience and to improve the Services.

Marketing and advertising

We use your information to send marketing and promotional messages by email, SMS, or mail, and to show you online ads for products or Services—both on our website and on other websites—based on items you viewed or purchased and other activity on the Services.

Security and fraud prevention

We use your information to verify your account, provide a safe shopping and payment experience, detect and investigate fraud or illegal activity, protect public safety, and secure our Services. If you create an account, you are responsible for keeping your login details safe.

Communicating with you

We use your information to provide customer support, answer questions, deliver the Services effectively, and maintain our business relationship with you.

Legal reasons

We use your information to comply with applicable laws; respond to legal requests from law enforcement or government agencies; take part in investigations or legal processes; and enforce our terms or policies.

How We Share Personal Information

We may share your personal information with third parties in certain situations, including:

  • With Shopify, vendors, and service providers who help us run the Services (e.g., IT, payment processing, analytics, customer support, shipping).

  • With business and marketing partners who help deliver marketing and advertising. For example, Shopify may support personalized advertising across different websites.

  • When you instruct or allow us to—such as shipping products to you or through social media widgets or login tools.

  • Within our company group.

  • As part of a business transaction, such as a merger or bankruptcy; to comply with legal obligations; to respond to subpoenas or court orders; or to protect the Services, our rights, or the safety of users.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you enter on the Services will be sent to and shared with Shopify and third parties who may be located in other countries.

Shopify may also use data about your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify is responsible for processing your personal information and responding to your privacy rights.

For more information about how Shopify uses your personal information and your rights, please see Shopify’s Customer Privacy Policy.

Third-Party Websites and Links

The Services may contain links to websites or platforms run by third parties. If you follow these links, please review their privacy and security policies. We are not responsible for the privacy or security of these sites, including the accuracy or reliability of information found on them.
Information you share publicly or semi-publicly—such as on third-party social media platforms—may be visible to others without limits.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your area. If you are a parent or guardian and believe your child has given us personal information, please contact us.
As of the date of this policy, we are not aware of any sharing or selling of personal information of individuals under 16 years old.

Security and Retention

No security system is perfect, and we cannot guarantee “perfect security.” Information sent over the internet may not be secure during transmission. Please avoid sending sensitive information through unsafe channels.

How long we keep your information depends on several factors, such as whether we need it to manage your account, provide Services, comply with the law, resolve disputes, or enforce agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights:

  • Right to access information we hold about you

  • Right to deletion of your personal information

  • Right to correction of inaccurate information

  • Right to data portability

  • Right to manage communication preferences

If you live in the UK or EEA, you may also have:

  • Right to object to or limit processing

  • Right to withdraw consent (where processing is based on consent)

You can exercise your rights through the Services or by contacting us.

We may need to verify your identity before processing requests. You may also appoint an authorized agent to act on your behalf, but we may ask for proof of authorization and perform identity checks.

Complaints

If you have complaints about how we handle your personal information, please contact us. You may also have the right to appeal our decision or contact your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your home country. When transferring data outside the EEA or UK, we rely on approved legal mechanisms such as the European Commission’s Standard Contractual Clauses, unless the destination country is recognized as providing adequate protection.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the updated policy on this website and update the “Last updated” date.

Contact

If you have questions about our privacy practices or wish to exercise your rights, please contact us at lisa@studiorouffaer.com.

For data protection laws, we are the data controller for your personal information.